| FAQ's |
| How do I return a part? |
| Simply contact us within 30 days of ordering your product and we will issue you an RMA (return merchandise authorization) number to return your product. No Returns are Accepted Without an RMA Number. |
| Do you have a mail order catalog? |
| Sorry, we do not have a mail order catalog at the present time. To maintain the lowest prices online, all of our products are shown on our website. |
| What kind of shipping options do you have? |
| We offer Ground, 2nd day, and overnight shipping options. All overnight and 2nd day orders must be placed before 3PM EST. All orders placed after 3PM EST will be shipped the following business day. We do not offer Saturday delivery at the present time. All orders are shipped “no signature required” for your convenience, however we strongly advise that you are available to sign for the package. We are not responsible for losses that occur as a res |
| How much is shipping? |
| To check our shipping rates please add the items you wish to purchase to the cart and click checkout. You will then be provided with all of our shipping options and will clearly be able to see our shipping charges before you place the order. |
| When would I get my part? |
| Ground orders will arrive in 3-7 business days. 2nd day orders will arrive in 2 business days and overnight orders will arrive the following business day if placed before 3PM EST. Please be aware that weekends are not considered business days. |
| What payment methods do you accept? |
| We accept Visa, Mastercard, Discover, American Express and Paypal. |
| Do you charge sales tax? |
| We charge 8.25% sales tax in the state of New York. |
| Do you ship to PO Boxes? |
| We do not ship to PO Boxes. You will need to provide a physical shipping address. |
| Do you ship internationally? |
| Yes. Please be aware that if you ship your order to a freight forwarding company, we are not responsible for any losses, damage, wrong parts, or missing parts once your package leaves the United States. You will be responsible for all return shipping charges back to the United States should you choose to return your order. |
| Do you ship to Alaska and Hawaii? |
| Yes! Alaska and Hawaii customers can enjoy all of the same benefits as the lower 48 states. Please be advised that we can only ship to Alaska and Hawaii by means of overnight or second day air shipping. We cannot ship ground at this time. |
| When can I track my package? |
| Tracking numbers are available within 24 to 48 hours of placing your order. Sometimes it may take longer. All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. |
| Can I cancel my order? |
| We do not accept order cancellations at this time. |
| Can I change my order after I place it? |
| We do not accept order changes at this time, however, we may be able to make an exception in some cases. |
| I didn't get my part on time; do I get a shipping refund? |
| On orders shipped overnight and second day, all shipping companies (DHL, FedEx, and UPS) reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area" overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason. |
| Part of my order is missing. What do I do? |
| Please contact us above. |
| What happens if I refuse my order? |
| If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process. |
| I never received my package, but my tracking number shows it was delivered. What do I do? |
| Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form above |
| What if my part fails? |
| If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers’ rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. |
| What if my part arrives damaged? |
| If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to call UPS @ 1-800-PICK-UPS within 24 hours and UPS will pick up the package at no cost to you. You have 24 hours to notify us that you received a damaged product. |
| When will I get my RMA number? |
| Most RMA numbers are issued within 48-72 hours. Your RMA number along with complete return instructions will be e-mailed to you within 72 hours of the initial request. If you do not receive your RMA number within this time frame, please contact us as there may be an issue with your return. |
| Will I have to pay a restocking fee? |
| If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason. |
| How long do part refunds take? |
| Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid. You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control. |
| What if I returned my part without an RMA number? |
| If you sent your part back to the return address on the box without an RMA number, you will not receive credit unless you can provide a valid traceable return tracking number. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. |
| How should I ship back my return? |
| We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. Please make sure to properly pack your return and clearly write your RMA number on the outside of the shipping box. Please do not write on the parts boxes. |
| My part broke while I was installing it, can I return it? |
| We cannot accept returns on any part that has been damaged due to incorrect installation. |
| I want to return my item, but I used some of the hardware. Can I return it? |
| We cannot accept returns on any part that is missing parts, hardware, or instructions. |
| I installed my part, can I return it? |
| All items must be in new resellable condition. We cannot accept items that have been used, installed, or disassembled. |
| My part is defective, do you pay for damages? |
| We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. |
| My part is wrong, do you pay for damages? |
| We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. |
| How much will my refund be? |
| Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail. |